NEED TO RETURN A PART?
FOLLOW THESE INSTRUCTIONS

• Did you call our Technical Assistance (716-759-8666) before you decided to make a return? If not, you should do so now.

• You must have a Return Goods Authorization Number (RGA) issued to you prior to returning any item. If you return without an RGA #, you run the risk of not receiving credit.

• Make sure to include the completed Return Form with invoice and RGA # with your parts.

• Whenever possible, please return item in original box with invoice and RGA # clearly marked on the outside of the box.

• Any return must be shipped postage paid - NO collect shipments will be accepted.

• All warranty items will be sent ground UPS. Any other type of shipping service will be at customer’s expense.

It is a good idea to insure the returned part(s) for the full value to protect yourself against loss. We strongly suggest you ship by UPS or U.S. Mail, no BUS or AIR shipments will be accepted. All foreign returns must have authorization.

NOTE: Under no circumstance should any product(s) or part(s) be returned without prior authorization number (RGA #). Any part which, in our opinion, shows evidence of being used, installed contrary to SSBC instruction, defaced, subjected to improper handling, packaging or shipping by the customer will not be eligible for exchange, refund or warranty consideration.

Download Return Form